Retracare Smartcare Warranties

We can supply you with an extended warranty for your new domestic appliance. We can supply either a 3 or 5 year service plan. The Smartcare Service Plan starts when the manufacturers warranty runs out. 

The Smartcare warranty shown on the product pages includes the free standard manufacture warranty, you are only paying for the additional years to complete the length chosen. For example if you choose a 5 year warranty service plan on an appliance that has a standard 2 year warranty then you pay for 3 years.

With Smartcare you will receive: 

1. Protection against repair charges
2. Unlimited number of repairs
3. New for old repair product*
4. Simple claim procedure 

     What is Smartcare?

Smartcare is the bespoke care plan specifically designed for the UK’s Euronics retailers. Euronics are delighted to partner with Retracare who are the Extended Warranty arm of RETRA, the UK’s leading trade association for independent electrical retailers and servicing organisations.

We have been providing protection for more than 25 years. Our products are fully underwritten so you can rest assured that your appliances are in safe hands.

We know you treasure the things in your life, and that when those things break or get damaged it can be upsetting, inconvenient and stressful. At Retracare we want to make sure that you get the protection that's right for your product and that you have the best possible experience when buying cover or having to make a claim.

Our commitment to you is our biggest priority, we help you to protect the things in your life that matter, whether the oven fails when you're planning a family event, or the fridge breaks down in the middle of summer. We deliver this at great value, and make it as easy and as painless as possible.

Our Smartcare Protection Plan?

The plans provide that long term safeguard, and with true peace of mind. A Smartcare Protection Plan is an economic means of protecting against expensive repair bills, long into the future, with a single payment, in most cases equivalent to pennies per week

What does the Smartcare Silver Protection Plan include?

Our Silver Potection Plan provides:

  • Protection against electrical & mechanical breakdown 
  • Parts, labour & call out charges covered 
  • Unlimited repairs 
  • A New for Old replacement product if we can’t fix yours 
  • National accredited repair network 
  • Specialist UK based call centers 
  • No Depreciation

What does the Smartcare Gold Protection Plan include?

Our Gold Protection Plan provides:

  • All of the silver to the left
  • PLUS Accidental Damage.

Your questions answered

Q. What does a Smartcare Protection Plan actually cover?

A. Smartcare Gold and Silver will protect you from unexpected repair bills in case your appliance experiences a mechanical breakdown or electrical failure after the manufactures warranty expires. In addition, Smartcare Gold will offer extra protection If your appliance is damaged accidentally.

Q. Are all costs paid for?

A. Yes. Call out, labour, transportation and replacement parts (unless parts are covered by the manufacturer in which case the manufacturer carries out the service with no charge to the customer).

Q. Who carries out repairs?

A. Usually your supplying retailer, but if the retailer is not equipped or trained on your particular product Retracare Services will appoint an alternative qualified expert.

Q. What if the product cannot be repaired?

A. When the product is beyond economic repair we will replace your product with a brand new comparative product if possible, from your original supplying retailer.

Q. Are there any exclusions?

A. Yes. But kept to a minimum, e.g. cover does not include: tuning, batteries, misuse, required maintenance and the like. Please see terms and conditions. Your household insurance may include cover against fire, theft and flood. To avoid duplication of cover, and ensure best value from your service plan, we do not cover against these household insurance risks.


Further information can be found under the links to pages below:

The following documents are in pdf format. To view the documents, you will need Acrobat Reader. Use the following links to open the document if you already have Acrobat Reader installed.

Smartcare warranty customer leaflet

Smartcare service plan retail agreement

Smartcare Silver Terms & Conditions (Without Accidental Damage)

Smartcare Gold Terms & Conditions (With Accidental Damage)

If you do not have Acrobat Reader® installed, you can use the link below to download it: